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Use the Atom Commerce assistant when you need help creating offers, finding products, testing discount logic, or troubleshooting why a promotion did not apply. It helps merchants move faster inside the dashboard with plain-language requests. The assistant understands your products and business data. It suggests actions for you to review before making changes to your store. For durable reference material, pair the assistant with Offer Types, Offer Priority and Stacking, and First-Time Setup.

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In this section

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Getting started

Look for the chat icon in your Atom dashboard. The AI Assistant is available 24/7.

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What it can do

Product management

Search products, find items by ID, and get pricing details

Promotion management

Create offers, learn discount types, and track performance

Testing and validation

Test active discounts and validate conditions
The assistant can search through your products by name, type, or collection, find specific items by ID or search terms, and show how your products are organized and grouped. It can also retrieve pricing, descriptions, and availability information, plus convert product names to IDs for promotion setup. When it comes to promotions, the assistant helps you create and manage offers by showing all your active, scheduled, and expired promotions. It teaches you about different offer types like volume discounts, bundles, and gift-with-purchase campaigns. It reviews what products and rules each promotion uses, checks which promotions are working and which need attention, and tracks promotion performance and activity over time. The assistant connects to your Shopify store for testing by accessing your storefront and creating secure testing environments. It can test active discounts to see exactly how they work with real customer interactions. It also provides contextual guidance by understanding what you are working on right now and where you are in your onboarding journey.

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How it helps

Getting started

New to Atom and overwhelmed by options

Finding products

Need product names or IDs for promotion setup

Creating promotions

Choose the right discount type for your business
If you’re new to Atom and overwhelmed by all the options, the assistant guides you through the welcome survey, explains different discount types, and helps you create your first promotion. Simply ask “I’m new to Atom - what should I do first?” or “Help me understand the different types of discounts” to get started. When you need to create a discount but don’t know the exact product names or IDs, the AI Assistant searches through your products, finds items by name or collection, and converts names to the IDs you need. Try asking “Find products with ‘coffee’ in the name” or “Show me all products in my electronics collection” to locate what you need. The assistant helps you create compelling promotions by choosing the right promotion type for your business. It can set up volume discounts with “buy more, save more” strategies, create bundle offers that package products together for better value, design gift-with-purchase campaigns that surprise customers with free items, and configure shipping discounts to reduce friction at checkout. When your discount isn’t working as expected, the assistant tests promotion conditions, identifies issues, and suggests fixes. It can troubleshoot problems by asking “Why isn’t my discount working?” or “Test my promotion and tell me what’s wrong.” It also helps you understand which promotions drive the most sales through analytics insights.

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Best results

Be specific

Ask for exactly what you want with clear details

Ask for insights

Request data-driven insights and trends
To get the best results from the AI Assistant, be specific about what you want instead of asking vague questions. Instead of “Help me with discounts,” try “Help me create a volume discount for my electronics collection that encourages customers to buy 3+ items.” The more specific you are, the better the AI Assistant can help you. Always ask about your actual products and collections rather than asking general questions. Instead of “What products should I discount?” try “Find products in my ‘Winter Sale’ collection” or “Show me my most expensive products.” This gives the AI Assistant context about your specific store and inventory. Test your active promotions to make sure they work correctly. Instead of “Is this discount good?” try “Test this promotion” or “Show me how this discount will work with my actual products.” This helps you verify your active discounts are working as expected.

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Ready to get started?

Your AI Assistant is already active and ready to help! Simply:
  1. Open the chat - Look for the chat icon in your Atom dashboard
  2. Ask your first question - Try “Help me create my first promotion”
  3. Follow the guidance - The AI Assistant will walk you through everything
  4. Test and verify - Use the testing features to confirm your active promotions work correctly
  5. Launch with confidence - Knowing your promotions are properly configured

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Important notes

The assistant provides helpful guidance and suggestions, but it can make mistakes. Always verify important information before implementing changes to your store. Use the testing features to verify your active promotions work as expected. Double-check critical settings like discount amounts, dates, and product selections. Verify product information including names, IDs, and pricing are correct. If something doesn’t seem right, reach out to support@atomcommerce.io for help.